The fastest and most seamless way to purchase Halo Credits is through the Shop menu in-game. Halo Credits will only appear on the specific Xbox account connected to the purchase and cannot be shared to other accounts from a main Family account. This includes purchases through the Steam, the Microsoft Store apps or webpages. You will see the Xbox Game Studios and 343 Industries logo intros if you’ve fully restarted the game. When you update your Halo Credits balance by restarting Halo Infinite, don’t use Quick Resume on Xbox consoles or suspend on PC. If Halo Credits were bought somewhere other than the in-game Shop menu of Halo Infinite, please fully restart the game to see your purchase. How to see your Halo Credits if you did not purchase them in the shop Your redemption history will show the 25 most recent codes. The promotional item will only be available for that gamertag. Once your code has been redeemed you will be able to see it in your redemption history. Codes need to be entered in ALL CAPS and hyphens need to be included.Make sure you are signed into the correct account associated with the Gamertag you wish to receive the promotional offer.How to redeem codes from promotional offers If you have a problem with a promotional code, contact that retailer or the manufacturer.Purchases from the Store on your Xbox console or the Xbox PC app, go to Xbox Support.Bug reporting only, we cannot refund purchases, interact with your credits, or grant items.Report bugs in the Shop, please contact Halo Support.Halo credits cannot be refunded once redeemed for any in-game item or battle pass.Refunds are only possible for Halo Credit purchases.Financial transactions (not Halo Credits) in the Shop, please contact Microsoft Support.If you have a problem with a purchase or promotional code, please contact the support channel for the store where the purchase was made. Completing a purchase outside of the in-game S hop while Halo Infinite is running may not result in the Halo Credits balance updating. If you cannot see recent purchases reflected in-game, please fully restart Halo Infinite.
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